It would be difficult to find a person who has not been served poorly at some point of time in a hotel, restaurant, shop or business place. The main reason behind such poor services from businesses is that the employees in charge of customer services are not properly trained in their profession. Even if they have undergone standard training that helped them get the job, they still need training in many other fields. They must have good communication and interpersonal skills. Additionally, they must have some basic ideas about other professions related to their team members.
Here at Service Business Coaching our mission is to help businesses improve on their servicing skills. We will write articles on the many types of methods that may be better suited for your business.